Welcome to El3ab, a mobile gaming platform operated by EL3AB, a company registered and operating in the Arab Republic of Egypt.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use the El3ab mobile application, our website, and any related services.
When you create an account, participate in tournaments, or interact with our Services, we may collect the following:
When you use our Services, we automatically collect the following:
We may receive information from the following sources:
We use your information to create and manage your account, enable gameplay, matchmaking, and real-time multiplayer functionality, organize and run tournaments, calculate and display rankings, ELO ratings, and leaderboards, and process in-app purchases and distribute tournament prizes.
We use your information to analyze usage patterns and improve app performance, features, and user experience, identify and fix bugs, crashes, and technical issues, and conduct research and development for new features and games.
We use your information to send service-related notifications such as match invitations, tournament updates, and account alerts, to respond to your support requests and feedback, and to send promotional communications about new features, events, or tournaments. Promotional communications are only sent with your consent, and you can opt out at any time.
We use your information to detect, prevent, and address cheating, fraud, unauthorized access, and other harmful activities, enforce our Terms of Service and community guidelines, and verify player identity for tournament eligibility.
We use your information to comply with applicable Egyptian laws and regulations, respond to lawful requests from governmental authorities, and protect our legal rights and interests.
Your public profile information — including your username, profile picture, rank, game statistics, and tournament history — is visible to other El3ab users. This is necessary for the competitive nature of the platform. Match results and leaderboard positions are publicly displayed within the App.
We share information with trusted third-party service providers who assist us in operating the App, including:
These providers are contractually obligated to protect your data and may only use it for the purposes we specify.
We may disclose your information if required by law, or in good faith to comply with legal obligations under Egyptian law, protect and defend the rights or property of EL3AB, prevent or investigate wrongdoing in connection with the Services, or protect the personal safety of users or the public.
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
Your data is stored on secure servers. We may use cloud infrastructure providers with servers located in Egypt and internationally. Regardless of location, we apply the same level of protection described in this policy.
We implement industry-standard security measures including:
In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users within 72 hours of becoming aware of the breach, notify relevant Egyptian authorities as required by law, and take immediate steps to contain and remediate the breach.
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
We retain your personal information for as long as your account remains active, it is necessary to provide the Services, required to comply with legal obligations, or needed to resolve disputes and enforce our agreements.
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of account + 1 year after deletion request |
| Match and Game Data | Duration of account + 2 years |
| Tournament Records | Indefinitely (public competitive record) |
| Payment / Transaction Data | 5 years (Egyptian tax law compliance) |
| Support Communications | 2 years after issue resolution |
| Analytics Data | 24 months (aggregated / anonymized) |
| Log and Crash Data | 6 months |
When data is no longer needed, we securely delete or anonymize it so that it can no longer be associated with you.
Under applicable Egyptian data protection laws and our commitment to transparency, you have the following rights:
El3ab is intended for users aged 13 years and older. We do not knowingly collect personal information from children under 13.
For users between 13 and 18 years of age, we recommend that a parent or legal guardian reviews this Privacy Policy and supervises the use of the App. By allowing a minor to use El3ab, the parent or guardian agrees to this Privacy Policy on the minor's behalf.
If we discover that we have collected personal information from a child under 13 without appropriate consent, we will take immediate steps to delete that information. If you believe a child under 13 is using our Services, please contact us immediately.
You can manage your preferences through your device's advertising settings (reset or opt out of ad ID tracking), your device's app permission settings, and cookie consent tools on our website.
Our Services may contain links to third-party websites, apps, or services not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
El3ab is currently operated in and for the Arab Republic of Egypt. If you access the Services from outside Egypt, please be aware that your data may be transferred to and processed in Egypt. By using the Services, you consent to this transfer and processing.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make material changes, we will update the "Last Updated" date at the top of this policy, notify you through the App via push notification or in-app message (and possibly by email), and continued use of the Services after changes take effect constitutes acceptance of the updated policy.
We encourage you to review this policy periodically.
This Privacy Policy is governed by and construed in accordance with the laws of the Arab Republic of Egypt. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the competent courts in Egypt.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We aim to respond to all inquiries within 30 business days.